The dreaded orange edits are sometimes welcome but many a time fill you up with anxiety and worry.
The blue ‘Accept all for this location’ can feel like a ‘nuclear trigger’ moment. A little overkill maybe but you get the gist!
…but what should you do if the accept all button does not seem to change things/elements in the GMB the way you wanted it to?
If you are an agency managing clients’ GMB accounts, check your user access.
There are 4 levels of business profile access:
Primary Owner [Business owner should never relinquish as long as they own the business, so Agencies should not aspire or ask for this]
Owner [Almost everything the Primary Owner does except deleting the Primary Owner]
Manager [Everything except cannot add or delete users & business profiles]
Site Manager [can add/edit photos, posts, review replies, address & hours]
Even though Google claims in the support document above that a Manager or Owner can accept all Google updates, I have noticed in a few cases that it requires the Primary Owner to accept before the edit gets approved/ratified in the GMB.
Don’t panic. Call the primary owner and ask him/her to accept the edit. It should go through. If you are a Manager, you can try the Owner access first.
I have not delved into the aspect of internal and external (3rd party) or malicious edits. That is for another day.
Call DigitalBull GO or schedule a free consultation to find out how we can rank your GMB on the Map Pack!